STAY PRICE
No dispute concerning the price of the stay can be taken into account after the reservation has been validated. It is the tenant's responsibility to assess whether the price is suitable before signing. The following charges are not included in the rental price and will be indicated on the booking form: tourist tax and any optional extras purchased by the tenant.
RESERVATION
Once we have received your booking, we will send you an e-mail confirmation with the date, the amount of the booking and any options. Payment confirms acceptance of the general terms and conditions of sale below. Once payment has been confirmed, the reservation becomes firm. Please note that without validation of the payment, the reservation is not confirmed and, consequently, we reserve the right to reclaim the rental. An invoice will be issued on request. The security deposit is payable only by credit card on arrival, when the keys are handed over. The amount will be frozen and not debited, except in the event of disputes: more details in the section dedicated to the security deposit.
LENGTH OF STAY
The tenant rents our accommodation for a fixed period, specified on the reservation, and may not under any circumstances claim any right to remain in the premises. As a general rule, the lease may not be extended without the prior written agreement of the owner, which the tenant hereby accepts. The lease terminates automatically on expiry of the agreed term, without the need to give notice.
CANCELLATION POLICY
The tenant may cancel the rental at any time. However, we would like to draw your attention to the consequences of cancelling a rental reservation: cancellation fees vary according to the date of cancellation. The following scale applies, at the tenant's expense: if you cancel more than 30 days before your arrival date, there will be no charge; if you cancel between 30 and 7 days before your arrival date, the 50% deposit will be retained; if you cancel less than 7 days before your arrival date, the full amount of your stay will be due, except in cases of justified force majeure. These cancellation fees may be covered by cancellation insurance, to be taken out individually by the tenant. Whatever the reasons for cancellation, the tenant must notify the owner by letter or e-mail, the date of receipt of this notice determining the rate to be applied. Any tenant who fails to notify the owner will be required to pay the balance in full. In the event of force majeure making it impossible to make the accommodation available (unforeseen urgent work, water or other damage, climatic contingencies, etc.), all sums paid will be reimbursed to the tenant, with no entitlement to subsequent reimbursements. In the event of a health crisis, we will refer to the ordinance relating to the financial conditions for cancelling certain tourist travel and holiday contracts in the event of exceptional and unavoidable circumstances or force majeure. Any interrupted or shortened stay, or any service not consumed, will not give rise to any reimbursement. Even in the event of repatriation, it is the responsibility of the hirer to take out appropriate insurance.
INSURANCE
We ask you to check that you have comprehensive holiday insurance and to send us one if necessary. This insurance covers cancellation of the rental for reasons of death, accident or serious illness, and is valid from the time of booking until the end of the rental period.
GUARANTEE DEPOSIT (security deposit)
For all furnished rentals, a security deposit is required. This deposit will be reserved on your credit card on the day of your arrival. It will not be cashed, except in the event of non-payment of charges or damage. It is cancelled after the inventory of fixtures or, at the most, within 7 days of the end of the rental period. The tenant undertakes to use the rented premises with care. In addition to the rental charges, the tenant is responsible for any damage caused to the accommodation, as well as the cost of replacing any lost, destroyed or damaged items. The tenant is liable for any damage caused by him or by persons accompanying him, whether intentionally or through negligence.
TOURIST TAX
Charge applicable per person over 18 and per night, decided and voted by the communauté de communes. It is on the reservation and is payable before arrival.
ARRIVAL AND DEPARTURE
The owner receives the tenant who has booked (and not a third party) for the handover of the keys and for the arrival formalities.
The tenant must arrive on the day specified at the time of booking between 4:00 pm and 7:00 pm. The tenant must inform the owner of his arrival time in advance, by telephone on 06.22.98.42.28 or by e-mail: contact@auchateaudelatour.fr, so that the owner can organize and be present to welcome him during the aforementioned time slot.
The inventory of fixtures and departure must take place before 11:00 am. We insist on respecting the agreed time: as the cleaning staff works to very tight deadlines and on several units, we ask you to make their task easier, as we have asked previous tenants to do.
If you do not respect the arrival and departure times, you will be asked to pay an extra charge for the inconvenience caused.
The present rental having only been granted on a seasonal basis, the tenant undertakes to leave the premises on the date and at the time stipulated in the reservation. As the tenant's domicile is indicated as the address on the rental reservation, the tenant is not entitled to sublet the premises.
OCCUPANCY OF PREMISES
Under no circumstances may the accommodation be occupied by a number of people greater than that indicated on the booking, except with the prior and exceptional agreement of the owner. In this case, the owner may refuse to make the accommodation available if he is unable to ensure that the tenant will respect the maximum number of people stipulated for the rental of the accommodation, and in this case, no reimbursement whatsoever to the tenant may be considered. Bachelor parties and other similar events are not permitted in our accommodation.
NOISE
The owner cannot be held responsible for the neighbors and their animals. The owner cannot be held responsible for the possible presence of mosquitoes and other insects, for the smell of sprays, nor for irregularities and/or lack of enjoyment that may occur in electricity services (WIFI cut-off in the event of wind and/or bad weather), mobile telephony, etc... And declines all responsibility for lack of enjoyment that is not of his making. Similarly, the owner cannot be held responsible for weather conditions preventing the tenant from fully enjoying his stay.
OWNER'S OBLIGATIONS
The owner is required to :
- To deliver the leased premises in a good state of use and repair, as well as the equipment mentioned in the contract in good working order.
- To ensure the tenant's peaceful enjoyment of the leased premises, and to guarantee against defects likely to impede this.
- Maintain dwellings in a condition fit for purpose.
- Provide the services specified in the reservation and rental description (towels, sheets, household linen).
- Supplying extras ordered by guests. Once ordered by the tenant, the latter agrees to accept the conditions of use and the price of the various extras.
TENANT'S OBLIGATION
The rental is handed over to the tenant in a clean and tidy condition, all appliances are clean and in perfect working order, and the interior and exterior of the property are free of any signs of damage whatsoever. If this is not the case, it will be noted on the "inventory of fixtures" form when you arrive.
The lessee is required to :
- Acknowledge that seasonal rentals are entered into for temporary residence and pleasure. The premises may not be used as a principal or even secondary residence, and the tenant may not engage in any commercial, craft or professional activity.
- Behave as a good family man and take care of your accommodation during your stay.
- Return the property clean and tidy at the end of your stay.
- Furniture and furnishings must not suffer any depreciation other than that resulting from the normal use for which they were intended. Any items which, at the end of the rental period, are missing, have not been maintained or have been put out of use, for reasons other than normal wear and tear, must be paid for (or replaced by the tenant with the owner's consent). This clause also applies to painted walls, door frames and the building in general (interior and exterior).
- Agree to use the furniture and furnishings for the purpose for which they are intended and in the place where they are found. It is strictly forbidden to transport them outside the rented premises (in particular bedding, crockery, chairs, etc.).
- Do not sleep on sheets, bedding, pillows or comforters. If necessary, the cost of washing or cleaning will be charged.
- Do nothing to disturb the peace and quiet of the neighborhood or other occupants, either through your own actions or those of your family or acquaintances.
- Refrain absolutely from disposing of objects likely to clog the drains (wipes, tampons, sanitary towels, etc.) in washbasins, bathtubs, showers, sinks, WCs, etc., failing which he/she will be liable for the cost of repairing these appliances.
- Inform the owner immediately of any damage or deterioration to the property, even if there is no apparent damage.
- Be liable for any damage or loss caused by him or by persons in his household, during enjoyment of the dwelling, unless he can prove that such damage or loss occurred through no fault of his or the aforementioned persons.
PET
Pets not allowed.
INVENTORY OF FIXTURES AND FITTINGS, FURNITURE AND EQUIPMENT
An inventory of fixtures and fittings is drawn up between the parties when the tenant moves in and when he vacates the premises. In this respect, it is specified that furniture and furnishings must only suffer depreciation resulting from the normal use for which they are intended. Any object, material or household appliance lost, broken, damaged or deteriorated must be replaced or reimbursed at its replacement value by the tenant, who undertakes to do so.
